Now Hiring - Inside Sales Representative in O Fallon, MO

Job Overview

Responsible for customer interaction, customer satisfaction, customer experience and customer development. Responsible for interacting with customers during inbound sales calls, identifying customer needs, explaining details about services they are inquiring about, making them aware of additional services that we offer. Responsible for checking the company email and responding to customer requests. Support in bound calls during weekdays, weeknights, and weekends to ensure calls get answered and customer questions or concerns get addressed, as well as general support on other projects.

Actively identify and locate current and non-current construction customers alike. Utilizing online resources such as Dodge Reports you will identify the person in charge and provide pricing and services to them. Work closely with Tim, Brian, and Michael to coordinate breakfast/lunch with the correct people for follow-ups.

Assist with special events by identifying the coordinator or decision maker for special events and work to capture the opportunities. Set up new accounts in database, process work orders, coordinate payment and billing transactions. Work to troubleshoot with customer issues and coordinate communication with field personnel to ensure the highest customer satisfaction possible. As well as general support for other projects.

Responsibilities and Duties (to include but not limited to)

Customer Satisfaction

Ensure great customer service Quality control

Resolution of customer issues Ensure quality reporting

Immediate accessibility to customers Sales

Available to respond after business hours Assist with bid preparation

Field Support

Ensure success of special events Assist with customer communication

Provide visibility to construction sites Assist with customer communication

Employee development Employee health and welfare

Employee performance +/-

Administrative

Quality control of all outgoing billing Assist with customer communication

Ensure compliance with record keeping Ensure compliance with field

Process improvement Support all vendor management

Support AP and AR efforts Support treasury activities

Support the field operations personnel Support IT initiatives

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• O'Fallon, MO 63366: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you Highly Motivated and pay close attention to detail?

Experience:

• Customer service: 2 years (Required)

Work Location: In person